Expect questions.


Expect to hear ‘What does this mean?’ or say, ‘Hang on, I don’t understand what you’re saying’,

 

  1. 6 GOOD REASONS TO CONTACT ME FOR A DEVIL'S ADVOCATE CONSULTATION:


  3. 1.)  YOU FEEL YOU'VE LOST OBJECTIVITY.

  4. 2.)  YOU AREN'T GETTING CANDID FEEDBACK..

  5. 3.) YOUR HAVE A VAGUE FEELING THAT THERE MAY BE PROBLEMS YOU'VE OVERLOOKED.

  6. 4.) YOU AREN'T CERTAIN THAT YOUR YOUR PROJECT TIES IN WITH YOUR BRAND OR IMAGE.

  7. 5.) YOU SENSE THAT YOU'RE PUSHING THE ENVELOPE TOO FAR, BUT STILL LIKE YOUR IDEA.


  9. 6.)  YOU NEED A PROFESSIONAL NIT-PICK.

  10.   See other good reasons to contact me.

My service policies:

Scheduling:

To ensure quality and fairness to every client, I don't provide services under "time crunch crisis" circumstances.  Please don't ask. My availability is shown on this online calendar. You can reserve a specific block of time up to 6 months in advance by including your non-refundable down payment with your work order. If you want to reserve my services during a block of time that's already booked, please let me know, and I'll put you on a cancellation list. I build time into my proposals to account for contingencies, but significant client delays could result in a significant delay project delivery.


Revisions/Scope Changes:


I solicit client input and feedback throughout every project, and schedule benchmarks for revisions/approval/sign-off phases.

(By revisions, I don't mean corrections, I mean changes that are directed by client preference.)

   

Change Orders:


Sometimes a job gets underway, and then a client decides to make it bigger. Sometimes a client will request more rounds of revisions than the contract includes. This, to me, this is as routine as being in a restaurant, placing an order, and then deciding to ask for more items from the menu.

When these situations come up, I simply write up the additional time and cost, and let the client decide. If they want to move forward, I issue a Change Order. Sometimes Change Orders result in a significant delay in the completion/delivery of a project.

   

Payment:

I require a down payment for every project.  The remaining payments will be due at specific project milestones outlined in the proposal and contract.Late payments will result in a suspension of services.

Here's some general information.  If you’re interested in sending work my way, please get in touch so that we can discuss your project.  

                                                           

FUNdamental Question:


Do you step back and question the prevailing wisdom?


To borrow a cliché, it's often over long before... or long after ...
"The Fat Lady sings!"

(Case in point: Susan Boyle.) 

   

    To give you bid or proposal, I'll need to know:

  1. ‣Who you are, what company you're with and what you do for your company.

  2. ‣All of your contact information.

  3. ‣The project parameters - including work scope, timeframe and purpose/goals of the project.

  4. ‣Required and/or preferred deliverables.

  5. ‣Why you want the work done.

  6. ‣How you plan to measure success.

  7. ‣Any relevant rules, guidelines or limitations.

  8. ‣When you need my response, and when you plan to make your decision.

  9. ‣If you have a set budget that you wish to disclose, it would be helpful.

     Of course, I may have additional questions.

   

    The proposal I submit to you will include:

  1. ‣The requirements in your RFP.

  2. ‣My brief recap of your project, in my own words, so we're talking
    "apples to apples."

  3. ‣A step-by-step action plan for the project, including benchmarks.

  4. ‣An explanation of outside costs beyond my fees, if any.    

  5. ‣An explanation of the rounds of revisions included.

  6. ‣An explanation of the deliverables included.

  7. ‣A production timeline/calendar

  8. ‣A price estimate with explanation/breakdown

  9. ‣A summary of payment terms

  10. ‣A copy of my standard contract - if you prefer to use your contract,
    that works, too.  Please give me a day or two to review it.

   

If my proposal is acceptable to you:

  1. ‣You'll send me a fully-executed contract and down-payment.

  2. ‣I'll send you a Client Orientation package and start the job.

At the inception of the project, I'd like:

  1. ‣ A quick rundown on the chain of command, policies and protocol      in your business.

  2. ‣ Your creative, spec sheets brief & brand guidelines if applicable.

  3. ‣ Any information assets you want me to incorporate in the project.

  4. ‣ All of the relevant contact information I'll need in order to work with your team.

  5. ‣ Ideally, you'll tell the people I'll be interfacing with on your end a little bit about who I am, and where I fit into your project plan. 
    (Hopefully, you'll also introduce me to them.)

Why I don't have work samples, or a portfolio published online.

If you're interested in my services, and want to see relevant projects, I'll gladly show you some.  My reason for this is simply that while my personal artistic endeavors belong to me, the work I'm hired to create belongs to the people who've paid for it.

Publishing a client's materials for my own promotional purposes, writing up their projects as a "case studies" to illustrate my expertise, or approaching their needs as an opportunities to expand my portfolio are actions that don't match my vision of client-centered service.

Why I don't have a client list published online.

In my resume, I mentioned some of the clients that Sposto Interactive served while I was co-owner.  This was acceptable to me because the Sposto website already has them listed.  My own philosophy for my new business is different. I don't, and won't publish a client list online.  Again, the reason is simple.  I feel associating myself with any client's creative work could be misleading unless I also included a lot of explanation about my exact role on exact projects, which brings us back to the issue of a public portfolio. 

If you do become my client, I will ask that you grant me permission to "Show and Tell" what I've done for you when I'm discussing my capabilities with a non-competing prospective account.